Senior Sales Operations Lead

Vonage is seeking a Senior Sales Operations Lead to enhance its Customer Success organization. This role involves strategic planning, data analysis, and cross-functional collaboration to improve customer impact and team efficiency. The ideal candidate will champion operational excellence and data-driven decision-making, directly influencing customer value delivery, retention, and growth.

Responsibilities:

• Partner with Customer Success leadership to define and execute strategic initiatives.
• Design and optimize scalable processes, tools, and workflows.
• Align with cross-functional teams to drive operational consistency.
• Develop communications and training for organizational transitions.
• Analyze customer trends to identify risks and opportunities.
• Deliver regular insights and dashboards to senior leadership.
• Work closely with Sales Operations to ensure seamless integration.
• Build frameworks and reporting for Customer Success Managers.
• Partner with Enablement to build onboarding programs and training materials.
• Drive adoption of customer success tools and platforms.

Requirements:

• Bachelor's degree in Business, Finance, Analytics, or a related field.
• 5+ years of experience in Customer Success Operations, Sales Operations, or related roles.
• Strong analytical and quantitative skills.
• Proven track record of driving cross-functional collaboration.
• Excellent communication and presentation skills.
• Proficiency in CRM and success tools such as Salesforce.

Vonage offers:

• Exciting work and career advancement opportunities.
• A collaborative work environment.
• Competitive pay and benefits.
• Unlimited discretionary time off.
• Tuition reimbursement.