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Job Description
Cabify is seeking a Quality Analyst to join their Contact Center team in Bogota. Cabify's mission is to make cities better places to live by improving mobility, connecting passengers and drivers with a simple tap. The company values ethical and innovative technology and treats everyone with fairness and respect.
The Quality Analyst will play a crucial role in ensuring the quality of customer service across various channels.
Responsibilities:
- Monitoring interactions across different channels.
- Tracking agent performance and providing feedback.
- Identifying improvement opportunities and implementing action plans.
- Ensuring process execution and continuous improvement.
- Leading calibration sessions to maintain consistent evaluation standards.
- Developing strategies to optimize processes and customer satisfaction.
- Conducting studies and analyses on quality-related issues.
- Creating reports and action plans for service areas.
Requirements:
- Technologist, student of last semesters or professional in administrative, educational or related areas.
Cabify Offers:
- Fun team events.
- 22 days of vacation (15 + 7 Cabify days).
- One recharge day per month.
- Employee discounts and benefits.
- Gift bonus.
- Monthly credit for Cabify rides.
- Free coffee.
Cabify
Cabify is a company committed to transforming urban mobility. It envisions a future with fewer private cars, more sustainable vehicles, and efficient routes, creating people-centric cities. Cabify delivers sustainable and efficient mobility alternatives that generate economic, social, and environmental value. The company offers a range of products and services aimed at providing sustainable and efficient mobility, fostering a positive impact on both society and the environment.
All Jobs at Cabify (76)