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Job Description
Cresta is seeking an Implementation Manager to be the primary point of contact for customers after the sales process. This role is crucial for ensuring the successful delivery and value realization for F500 enterprise clients. The Implementation Manager will engage with customers at various levels, from end-users to executives, and collaborate internally with the engineering and success teams.
Responsibilities:
- Managing external and internal project aspects to deploy software effectively.
- Improving implementation processes to enhance scalability and customer success.
- Interfacing with customers regularly through meetings and quarterly business reviews.
- Collaborating with Sales, Product, Marketing, and Engineering to meet customer needs.
Requirements:
- Highly organized with the ability to manage complex processes.
- Excellent written and verbal communication skills.
- Autonomous and self-sufficient in data analysis and software configuration.
- Previous software implementation experience, preferably in telephony, messaging/chat, or AI software.
- Ability to build strong relationships with executives and take a consultative approach.
- Willingness to travel (10%) and participate in frequent video calls.
Cresta offers:
- Medical, dental, and vision plans.
- Flexible vacation time.
- Paid parental leave.
- Monthly Gym & Phone allowance
- Work from home office stipend
