Partner Success Manager (Northern California)

Job Description

Tekion is seeking a Partner Success Manager to cultivate strong relationships with dealer partners. This role is pivotal in ensuring partners adopt Tekion's solutions and realize their value in enhancing revenue. The Partner Success Manager will proactively identify opportunities to align solutions with partner needs.Responsibilities include:

• Developing and managing dealer partner portfolios
• Handling dealer partner inquiries and communication
• Analyzing dealer partner data to improve customer experience
• Evaluating and improving tutorials and communication infrastructure
• Mediating between dealer partners and the organization
• Handling and resolving dealer partner requests and concerns
• Suggesting new solutions or products to improve dealer partners’ operations
• Anticipating customer needs based on projects in the pipeline
• Proving their value, internally and externally, to promote business growth and profitability

Requirements:

• Superb communication and interpersonal skills
• Automotive dealership experience or automotive software experience
• Adaptability and quick learning ability
• Strategic thinking and persuasive communication skills
• Experience in a customer service role
• Knowledge of customer success processes
• Strong organizational skills and self-motivation
• Ability to travel (20%-30%)

Tekion offers:

• Competitive compensation and generous stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, and free snacks and beverages
• Opportunities to work with bright minds and cutting-edge technologies
• A dynamic work environment with a strong sense of community and collaboration
• An open and transparent culture that encourages innovation
• Exciting opportunities for career growth and development