AWS Sr. Consultant

Job Description

NeuraFlash is seeking an AWS Sr. Consultant to support customers in adopting Amazon Connect solutions. The consultant will play a crucial role in ensuring successful implementation and achieving positive outcomes for NeuraFlash clients. This role involves conducting technology assessments, educating customers on the value proposition of AWS, and facilitating business process reviews.Company: NeuraFlashRole involves:

• Supporting customers in the adoption of Amazon Connect solutions.
• Conducting technology assessments and audits.
• Educating customers on the value proposition of AWS.
• Facilitating business process reviews with customers.
• Translating high-level business goals into actionable user stories.
• Acting as a liaison between technical teams and business stakeholders.
• Working closely with Solution Architects to review and approve Solution Designs.
• Collecting business requirements and generating estimates and timelines.
• Delivering customer end-user training and documentation.

Requirements:

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js).
• Communication and presentation skills.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• Knowledge of automation tools and frameworks.
• Contact Center architecture knowledge.
• Experience in technology/software sales, pre-sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
• Experience with WorkForce Management solutions.
• Experience working with outbound dialers and campaign management.
• Knowledge of software development methodologies such as Agile and Scrum.
• AWS Cloud Practitioner Certification.
• AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional.
• Salesforce Certified Administrator.

Role offers:

• Remote work flexibility.
• Collaboration with a team of smart people.
• Opportunities for professional growth and development.