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Client Support Analyst II

Client Support Analyst II role at Zinnia, Alpharetta/Topeka.
Zinnia
Hybrid
United States
Undisclosed salary
Job Description
Zinnia is seeking a Client Support Analyst II to provide technical support and advice to Client Operations Analysts, Service Managers, and Operational Leads on systems issues. This role involves production support and the development of new processes. The Client Support Analyst will report escalated incident items to external clients and assist internal teams in issue resolution. They will act as a liaison between various departments, facilitating the flow of information.

Role Involves:
  • Completing research and providing analysis to support management decisions.
  • Developing and executing business and technical solutions.
  • Driving resolution of production issues.
  • Assisting in the research and investigation of escalated production issues.
  • Identifying, developing, and executing continuous improvement opportunities.
  • Facilitating business needs and priority identification.
  • Tracking incidents through completion and providing regular updates.
  • Documenting business impact, research, and resolution steps.
  • Providing regular severity updates to senior leadership.
  • Participating in an on-call rotation.

Requirements:
  • A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience.
  • Basic knowledge of SQL, client/server, and network environments.
  • Advanced Microsoft PC software experience.
  • Strong written, oral, and interpersonal communication skills.
  • Customer service skills with strong relationship management skills.
  • 1-3+ years’ work experience in systems or quantitative analysis and business solutions development.
  • Willingness to develop industry-related knowledge.
  • Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred.
  • Experience in project management preferred.

Zinnia offers:
  • Excellent career progression.
  • Competitive compensation.
  • Health/dental insurance.
  • Parental leave.
  • 401(k).
  • Incentive/bonus opportunity.
  • Tuition reimbursement.
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