Customer Support Specialist, Manila (UK Support)

Job Description

Eucalyptus is seeking a Customer Support Specialist to join their team in Manila, Philippines, supporting the UK market. Eucalyptus is a digital healthcare company focused on solving healthcare challenges through various brands. The Customer Support Specialist will play a crucial role in supporting patients, collaborating with medical professionals, and identifying areas for service improvement.

Role involves:

• Supporting patients through email and phone.
• Collaborating with doctors, pharmacies, and delivery partners.
• Identifying opportunities to improve products, processes, or service.

Requirements:

• 3+ years of experience in customer care or equivalent.
• Interest in healthcare and wellness.
• Strong written and verbal communication skills.
• Familiarity with computer skills and customer service software.
• Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company is a plus.
• Experience in quality assurance and process assurance is a plus.
• Experience handling English phone lines is a plus.

Eucalyptus offers:

• Professional development budget and leave credits.
• Regular performance and pay reviews.
• Health insurance with dependent coverage.
• Transportation allowance for Makati office.
• 13th month pay and statutory benefits.
• Generous leave policies.