Customer Support Analyst I

Job Description

GHX is seeking a Customer Support Analyst I to provide first-line support to its valued customers. The Customer Support Analyst I will assist with inquiries and basic system usage, developing a foundational knowledge of the GHX B2B exchange, support resources, and tools. They will handle diverse issues, utilizing logical diagnostic skills and a developing understanding of EDI-X12.Responsibilities:

• Acts as a primary point of contact for customers via email and the GHX Community Web Portal.
• Works directly with customers to solve problems related to systems, products, and general information.
• Collaborates with team members and departments to develop effective and timely solutions.
• Utilizes Salesforce to record and research customer information, documenting questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolutions.
• Contributes to the Customer Support Knowledge Base by adding symptom and resolution information.
• Escalates issues to CSA II & CSA IIIs when necessary.

Requirements:

• 6+ months of relevant customer service experience.

GHX offers:

• Opportunity to work in healthcare business and data automation company.