Customer Support Analyst II

Job Description

GHX is seeking a Customer Support Analyst II to act as a primary point of contact for customers, handling complex inquiries via email and the GHX Community Web Portal. The candidate will work directly with customers to solve problems related to systems, products, and general information. They will also provide assistance and mentorship to CSA I team members.

• Acts as a primary point of contact for customers.
• Works directly with customers to solve problems.
• Provides assistance and mentorship to CSA I.
• Collaborates with team members to develop effective solutions.
• Utilizes Salesforce to record and research customer information.
• Contributes to the Customer Support Knowledge Base.
• Escalates issues that cannot be resolved during live customer calls.

Requirements:

• 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs.
• Healthcare, procurement and supply chain knowledge are good to have.

GHX offers:

• Opportunity to work with a leading healthcare business and data automation company.
• Chance to contribute to a more operationally efficient healthcare supply chain.
• A collaborative and supportive team environment.