Équipe des opérations de recherche sur l’expérience utilisateur (contrat de 12 mois)

Job Description

Lightspeed is seeking a User Experience Research Operations team member for a 12-month contract. This role is crucial for implementing the research strategy and scaling research processes to build a modern UX research program. The candidate will report to the User Experience Research Management and collaborate with design and product leadership to develop strategies and optimize systems.

Role Involves:

• Leading the strategy and execution of research initiatives.
• Equipping the research team with necessary tools and training.
• Developing scalable programs to enhance research operations.
• Fostering operational excellence by identifying and implementing workflow improvements.
• Optimizing research tools and platforms.
• Documenting best practices and creating scalable process documents.
• Defining success metrics for research impact.
• Shaping team culture and growth.

Requirements:

• At least 5 years of experience in UX research or related fields.
• Deep understanding of how research, product, and design teams collaborate.
• Experience implementing multi-platform research programs.
• Ability to interpret data and use insights to inform decisions.
• Excellent organizational skills and attention to detail.
• Exceptional interpersonal and communication skills.
• Expertise in research tools and platforms like Dovetail, UserTesting, and Jira.

What Lightspeed Offers:

• Flexible work environment.
• Authentic career opportunities.
• Opportunity to impact merchant success.
• Chance to develop in-demand products.
• Lightspeed share program.
• Unlimited paid time off policy.
• Flexible work arrangement.
• Health insurance and wellness benefits.
• Access to LinkedIn Learning.