EMEA Sr. Customer Success Manager, airfocus

Job Description

• Take charge of the entire customer lifecycle, from initial setup to renewal.
• Develop and maintain strong relationships with key stakeholders.
• Participate in internal cross-functional projects.
• Be the voice of the customer within the company.
• Create educational content for our help center and online resources.
• Conduct online demos and training sessions.
• Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities.
• Set up integrations and ensure seamless implementation within our clients' product organization.
• Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients.

• 5-7 years of experience in customer success, account management, or a similar client-facing role within a B2B software company.
• Strong communication skills—both written and verbal—in English.
• A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise.
• Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs.
• A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment.
• Located in either Germany or The Netherlands.

• Hybrid workplace: Work from our awesome Hamburg or Lucid’s Amsterdam office, or anywhere in Germany or the Netherlands!
• Flexible working hours
• Boost your personal development in an environment that encourages continuous learning
• Competitive compensation
• Learning and development budget
• Healthy (and non-healthy!) snacks and beverages on site
• Recurring virtual events and annual airfolks meet-ups