Clash
of Jobs
Browse All Jobs
Job Description
DevRev, a company specializing in AgentOS for SaaS companies, is seeking a Customer Support Engineer. This role involves triaging bugs and feature requests, maintaining customer communication, and analyzing trends to train the DevRev bot. The engineer will educate and empower users, answer product questions, and build customer relationships. They will also collaborate with product and engineering teams on customer requirements and support users with various queries.
Responsibilities:
- Triaging bugs and feature requests.
- Maintaining constant communication with customers.
- Analyzing trends and training the DevRev bot.
- Educating and empowering DevRev users.
- Answering product questions.
- Building and maintaining relationships with customers.
- Collaborating with cross-functional teams.
Requirements:
- BE/B Tech or equivalent experience.
- 3-5 years of support experience.
- Knowledge of programming languages.
- Comfortable in technical conversations.
- Problem-solving skills.
- Excellent English communication skills.
- Collaborative and team-oriented.
DevRev offers:
- Opportunity to work with a customer-centric company.
- A collaborative and innovative culture.
