Otter - Customer Success Manager - Los Angeles

Otter is seeking a Customer Success Manager to join their team in Los Angeles. Otter helps restaurateurs succeed in online food delivery by increasing sales, reducing order issues, and decreasing delivery headaches. The Customer Success Manager will be responsible for driving engagement, retention, and monetization of high-value customers.

The Customer Success Manager will work closely with restaurants to understand their financials and help them solve their toughest problems by linking Otter's products and services. They will also be responsible for handling customer escalations and ensuring customer happiness, profitability, retention, and expansion.

What this role involves:

• Leveraging tools, data, and insights to prove value and coach restaurants.
• Retaining top customers and nurturing long-term relationships.
• Upselling top-tier customers and ensuring they fully utilize the product.
• Translating customer feedback into product requests.
• Identifying problems and opportunities and proposing data-driven solutions.
• Handling customer escalations.

What we're looking for:

• 3-5+ years in a client-facing role.
• Strong communication and presentation skills.
• Proven ability to manage multiple tasks and projects.
• Strong analytical skills.

What Otter offers:

• Opportunity to work with top restaurants.
• Chance to drive engagement, retention, and monetization of high-value customers.

This role is based in Otter's Downtown Los Angeles office location, and the team works in-person 5 days a week.