Customer Success Manager

Job Description

Smartly is seeking a Customer Success Manager to join their team in Berlin. In this role, the Customer Success Manager will be responsible for managing and nurturing customer accounts, providing online marketing expertise, and resolving advertiser issues. The Customer Success Manager will also develop and maintain strong relationships with customers and partners, such as Meta, Pinterest, Snapchat, TikTok, and Google. They will collaborate with customers, Smartly Customer Success Managers, and the product development team to maintain a quick feedback loop.

Role involves:

• Managing and nurturing customer accounts.
• Honing online marketing strategies.
• Resolving advertiser issues.
• Developing vertical expertise.
• Building relationships with customers and partners.
• Collaborating with internal teams.

Requirements:

• 3+ years of experience in customer success or a similar role.
• Good understanding of paid digital advertising.
• Empathetic with a positive attitude.
• Results-driven mentality.
• Strong communication skills in English.
• Proficiency in French or German is a plus.
• Ability to work in the Berlin office at least 3 days a week.
• Willingness to travel for meetings and events.

Smartly offers:

• Opportunity to work at the forefront of the digital advertising industry.
• Ownership of customer accounts.
• Consultative advice and product trials.
• Exposure to Meta, Pinterest, Snapchat, and TikTok.
• Fast-paced learning environment.