IT Response Analyst

Job Description

Fortra is seeking an IT Response Analyst to maintain change management, incident response, and problem management. The IT Response Analyst will play a key role in strategic meetings with leadership teams. This role emphasizes proactive actions, making recommendations, and then swiftly executing them.Responsibilities:

• Oversee and manage change management processes.
• Evaluate Request for Change (RFCs).
• Lead incident response efforts.
• Conduct detailed root cause analysis.
• Facilitate postmortem reviews.
• Implement and maintain problem management processes.
• Participate in strategic meetings with leadership teams.
• Proactively make recommendations for improvements and execute them promptly.
• Advise on response strategies.

Requirements:

• Bachelor’s Degree in IT or an equivalent qualification.
• 3+ years of experience in IT Operations or related roles.
• Solid knowledge of ITL frameworks (ITIL Foundation certification is a plus).
• Strong interpersonal and communication skills.
• Deep understanding of business alignment.

Fortra offers:

• Competitive benefits and salaries.
• Personal and professional development opportunities.
• Flexibility.