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Job Description
Gusto is seeking a Staff UX Researcher to lead research strategy across platform teams. This role involves partnering with Design and Product to define direction and shape research roadmaps based on customer needs. The Staff UX Researcher will influence product strategy, ensure cohesive experiences, and scale research practices across teams. They will report to Gusto’s Head of UX Research and collaborate with various teams including Design, Content Design, Service Design, PMs, Data Science, Legal, Marketing, and Engineering.
Role involves:
- Building and maintaining a strategic research roadmap.
- Working with Data Science to ensure we have ‘whys’ for our ‘whats’.
- Identifying research opportunities across the Core Experiences org.
- Driving generative research that is cross-team, or even cross-org.
- Driving research democratization by creating tools, training, and frameworks.
- Making research actionable for teams by identifying insights from observations.
- Evaluating emerging methods and tools.
Requirements:
- 8+ years leading impactful user research projects.
- Strong mixed-methods research skills.
- Experience supporting full customer journeys.
- Strong opinions, loosely held.
- Comfortable in healthy debate and focused on alignment and progress.
- Thrives in fast-paced, dynamic environments.
- Passionate about Gusto’s mission.
- Experienced in scaling research through democratization.
- Committed to continuous learning.
Gusto offers:
- Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).
