Client Success Enablement Associate

Job Description

Bottomline is seeking a Vendor Success Enablement Associate to support their Paymode Vendor Success team. This role is within a collaborative and fast-paced environment.Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. They transform the way businesses pay and get paid.Responsibilities:

• Support the design of programs, processes, and enablement materials to increase Vendor Success effectiveness.
• Liaise with Product, Operations, Vendor Sales, and other internal groups to document processes and workflows.
• Help manage internal-facing deliverables such as training materials, standard operating procedures, and how-to documents.
• Manage key KPI reporting for operational management.
• Playbook enhancement and development for Vendor Success teams.
• Executive Leadership Team reporting on key Operational Analytics on Vendor Success performance and progress.

Requirements:

• Program/project management, strategy & operations, or other operational role experience.
• Experience documenting and defining new processes, procedures, and tools.
• Strong communication and customer success or service skills.
• Highly analytical with the ability to turn insight into action.
• Strong experience with MS Office including Word, Excel, and PowerPoint.
• Ability to work independently in an ambiguous, evolving environment.
• Experience with Salesforce.com a plus.
• Experience utilizing BI tools to perform business performance analysis.
• Highly organized with an ability to work across different tasks and activities.
• Flexible and adaptable in a dynamic environment.
• Bachelor’s Degree or higher, with a business or technical focus.