Customer Support

Job Description

Jonsson Workwear is seeking a driven and customer-obsessed individual to join their team in Bloemfontein as Customer Support. This role is crucial in providing exceptional in-store customer service and ensuring customers' needs are met with efficiency and brilliance.

The Customer Support will be the primary point of contact in the store, requiring them to be presentable, well-spoken, and professional, always prepared to go the extra mile to wow customers.

Role Involves:

• Providing exceptional in-store customer service.
• Creating new customer connections and strengthening existing partnerships.
• Utilizing product knowledge to suggest solutions that meet and surpass customer’s needs.
• Effectively engaging with customers and collaborating with colleagues.
• Ensuring a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carrying out all required tasks efficiently, maintaining accuracy with urgency.
• Following up, following through, and fulfilling commitments.

Requirements:

• Presentable, well-spoken, and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to understand and adapt to customer needs.
• Commitment to providing exceptional customer service.
• Ability to work efficiently and maintain accuracy under pressure.