Operador de Atendimento | Solucione VIP | Vaga Afirmativa para Pessoas com Deficiência

Job Description

C6 Bank is seeking a dedicated Operador de Atendimento to join their Solucione VIP team. This is an affirmative action position specifically for individuals with disabilities, reflecting C6 Bank's commitment to diversity and inclusion. The role is based in São Paulo, Brazil, and operates on a hybrid work model.

As a CSixer, the individual will be responsible for providing first-level support to high-income clients via chat, email, voice, and WhatsApp. They will offer suitable products to clients based on their profiles, escalate clients to second-level support when necessary, contribute to the improvement of bank processes and products, and classify and address operational errors.

Responsibilities:

• Provide first-level support to high-income clients via chat, email, voice, and WhatsApp
• Offer suitable products to clients based on their profiles
• Escalate clients to second-level support when necessary
• Contribute to the improvement of bank processes and products
• Classify and address operational errors

Requirements:

• CPA-10 certification (desirable)
• Completed or ongoing higher education
• Experience in customer service (preferred)
• Availability to work weekends and holidays (24x7 support)
• Strong interpersonal and communication skills

Benefits:

• Vale-Refeição (Meal Voucher)
• Vale-Alimentação (Food Voucher)
• Health and dental plan
• Childcare assistance
• Life insurance
• WellHub
• Conexa | Psicologia Viva - Online therapy at no cost
• C6 Bank Carbon Credit Card