IT System Analyst

The company is seeking a proactive and collaborative IT System Analyst to provide expert support and solutions across its IT infrastructure. This role involves working closely with Network Engineers and Desktop Support staff to scope, assess, plan, design, test, and document both enterprise and cloud-based solutions. The IT System Analyst's contributions will directly support organizational stability, security, and scalability, enhancing operational efficiency and empowering strategic technology initiatives across the business.

Responsibilities include:

• Supporting the design and implementation of innovative technical solutions within an Office 365 environment.
• Monitoring, maintaining, and troubleshooting infrastructure systems.
• Providing Tier 1 and Tier 2 support for user accounts and network connectivity issues.
• Protecting network resources by managing firewalls, VPNs, and IDS.

Requirements:

• Strong technical background in Office 365, Azure, Active Directory, networking, and virtualization.
• Solid understanding of cybersecurity principles and hands-on experience managing security tools.
• Team-oriented, detail-driven, and adept at documentation and process improvement.
• A bachelor’s degree in computer technology or related field is preferred.
• 4+ years of equivalent work experience providing IT support and solutions for enterprise and cloud solutions.
• Proficiency in the installation and maintenance of Microsoft systems required.

The role offers:

• Opportunity to work with cross-functional teams.
• Opportunity to contribute to shared support cases.
• Opportunity to implement ISO 27001-aligned security policies.