Technical Delivery Manager

Job Description

Appian is seeking a Technical Delivery Manager to join their team in Mexico City. The Technical Delivery Manager will advise customers on how to maximize the value they get from Appian software and ensure that they achieve remarkable business results through technology engagements. They will also drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results.

The Technical Delivery Manager will manage and deliver innovative solutions built on the Appian platform for customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. They will also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals.

This role is based at Appian's Mexico City office in Coyoacan, with an expectation of being in the office 5 days a week.

The role involves:

• Project management
• Account management
• Relationship building (both customers and partners)
• Financial management
• Opportunity qualification
• Problem identification
• Project/use case definition
• Demand generation
• Services positioning
• Account strategy

Requirements:

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise scale technology programs
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments
• Ability to develop and maintain strategic relationships
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Experience identifying drivers of business performance and value creation
• Prior experience with configuration, deployment, and testing of enterprise software applications
• Prior experience within an Agile software development team, coding, building and/or integrating web services, data integration architecture, designing complex solutions, and/or designing databases
• Good understanding of enterprise architecture principles
• Natural problem solving ability, proactive posture in looking for ways to have an impact, and grit to find ways past obstacles and setbacks
• Excellent communication skills
• Willingness to travel up to 20%