Technical Problem Management Analyst (Problem Management)

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking a Technical Problem Management Analyst to join their team in Pune, Maharashtra, India. Altera delivers health IT solutions and is driving a new era of healthcare through innovation and expertise.

The Technical Problem Management Analyst will be responsible for leading RCA calls, conducting trend analysis, and applying problem management techniques. The ideal candidate will possess strong analytical and communication skills, as well as a keen interest in research and analysis.

Responsibilities:

• Lead RCA calls
• Conduct trend analysis
• Apply problem management techniques

Requirements:

• 2+ years of experience and understanding of ITIL concepts and problem management
• Strong communication skills
• Well versed with trend analysis
• Strong analytical skills
• Willingness to work in shifts