Professional Services Commercial Engagement Manager, EMEA at GitLab

GitLab, an open core software company, is seeking a Professional Services Commercial Engagement Manager for the EMEA region. In this role, the individual will drive adoption of the GitLab platform's high-value functionality, acting as a sales overlay to shape customer engagements and accelerate positive business outcomes. The Engagement Manager will be a trusted advisor, providing guidance to Sales, Customer Success, and Professional Services Delivery teams to ensure customer satisfaction.Responsibilities:

• Perform discovery to understand customer needs and desired outcomes.
• Identify standard and custom services to align with customer outcomes.
• Build custom-scoped services engagement proposals for strategic customers.
• Explain technical solution proposals to account teams and customers.
• Meet and exceed financial targets.
• Explain GitLab Services value proposition and methodologies.
• Help customers understand commercial terms and guide account teams in executing legal agreements.
• Coordinate staffing requirements with the PS Operations team.
• Update quarterly bookings forecasts using Salesforce/Clari.
• Build relationships with Account Executives, Customer Success Managers, and Solutions Architects.
• Provide timely responses to customer inquiries.

Requirements:

• Knowledge of professional services selling processes.
• Experience with Salesforce.
• Fluent English.

What GitLab Offers:

• A remote work environment.