Manager, Business Systems, Post Sales

Job Description

OneTrust is seeking a Manager – Business Systems, Post Sales to lead its Salesforce and post-sales systems team. The manager will oversee a team of Solution Architects and Administrators, driving the roadmap, delivery, and optimization of all Salesforce and related systems supporting Customer Success, Support, Renewals, and Customer Operations. He/She will work closely with business leaders across Customer Success, Customer Support, Professional Services, and Revenue Operations to align technology solutions with post-sales business goals. This role is critical to ensuring scalable, efficient, and high-quality system design, development, and operational support across the post-sales customer lifecycle.

Role Involves:

• Leading and managing a team of Solution Architects and Administrators.
• Owning the post-sales systems roadmap.
• Translating business strategy into scalable system solutions.
• Driving the delivery of high-impact projects.
• Establishing best practices for system architecture, governance, and security.
• Partnering with post-sales stakeholders to define business requirements.
• Monitoring and reporting on system performance.
• Managing vendor relationships.

Requirements:

• 8+ years of experience in Salesforce or post-sales systems roles, with 3+ years managing Salesforce systems.
• 3+ years in a leadership role managing Salesforce teams.
• Deep expertise in Salesforce Service Cloud, Knowledge Management, Case Management, Customer Portals, and Customer Success tools.
• Experience with Gainsight and Certinia preferred.
• Strong understanding of post-sales processes and their system needs.
• Proven track record of delivering large-scale Salesforce projects.
• Experience with Agile delivery, sprint planning, and capacity/resource management.
• Excellent communication, stakeholder management, and leadership skills.
• Salesforce certifications preferred.

OneTrust offers:

• Opportunities for career growth, learning, and innovation.
• Comprehensive healthcare coverage.
• Flexible PTO.
• Equity stock options.
• Annual performance bonus opportunities.
• Retirement account support.
• Paid parental leave.
• Career development opportunities.
• Company-paid privacy certification exam fees.