Senior Enterprise Service Engineer - Oracle - Hyderabad

Job Description

E2open is seeking a Senior Enterprise Service Engineer to join their Enterprise Service Engineering team. This role is responsible for delivering high-quality Level 3 customer service for E2open's Supply Chain applications, ensuring they meet global customers' SLAs and operational requirements. The ideal candidate will possess strong analytical and problem-solving skills, be detail-oriented, and able to work independently and within cross-functional teams.Responsibilities:

• Perform in-depth technical investigation, troubleshooting, and root cause analysis.
• Ensure timely and quality updates on tickets.
• Identify and implement quick workarounds and preventive measures.
• Validate code fixes and coordinate UAT with customers.
• Apply and review code/configuration changes.
• Perform production patch deployments.
• Analyze complicated technical and functional issues.
• Collaborate with various internal teams for issue resolution.
• Serve as SME and point of escalation for Enterprise customers.
• Develop and lead knowledge sharing sessions.
• Participate in solution transition sessions.
• Engage in continuous improvement plan activities.

Requirements:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Computer Science/IT or equivalent.
• 5 to 7 years of working experience.
• Excellent written and verbal communication skills in English.
• Excellent time management and organizational skills.
• Analytical mindset and creative problem-solving skills.
• Strong learning desire and willingness to learn new technologies.
• Comfortable working under deadlines and managing customer cases.
• Strong Experience of database concepts and SQL/MS-SQL, PL/SQL.
• Knowledge of SOAP messaging, JSON, XML.
• Knowledge of Linux and Windows Operation System.

E2open offers:

• Opportunity to work on a connected supply chain platform.
• A collaborative and supportive team environment.
• Opportunities for continuous learning and development.
• A chance to make a significant impact on global customers' operations.