Customer Relationship Executive FX

Job Description

Ebury, a leading global fintech company, is seeking a Customer Relations Executive to join their fast-growing team in Dusseldorf. This role involves serving as a primary point of contact for corporate clients, providing daily operational and trading assistance. The ideal candidate will possess a blend of client-facing skills, operational knowledge, and problem-solving abilities to support client relationships and contribute to the company's revenue and growth.

The Customer Relations Executive will act as an ambassador for Ebury's products and services, ensuring clients have Ebury as their main platform for trading and making payments internationally.

Role Involves:

• Looking after a portfolio of 300 clients who will be trading online through our EBO platform
• Understanding clients' business activity /core business, FX needs
• Making sure clients have Ebury as their main platform for trading and making payments internationally

Requirements:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure/pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask/prioritise – working around the daily deadline
• Commercial awareness
• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
• Eye for detail
• Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.)
• Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft Suite (particularly Excel)
• Language - German Fluency or C2 level, English Fluency B2 level or above
• Sales skills/experience is a PLUS
• Knowledge of FX
• Knowledge of all products Ebury does offer
• Being able to adapt in a constant evolving and challenging environment

Role Offers:

• An exciting opportunity to join a fast growing team in Dusseldorf