Client Success Senior Manager

Job Description

• Maintaining proactive relationships with an assigned portfolio of clients.
• Understanding client needs, objectives, and challenges.
• Developing scalable success plans aligned with client business goals.
• Monitoring and analyzing client usage to identify improvement opportunities.
• Conducting regular business reviews with clients.
• Identifying and executing strategies to increase subscriber growth and MRR.
• Collaborating with the sales team to identify upselling and cross-selling opportunities.
• Developing and maintaining a strong network of contacts within client accounts.
• Exploring and developing scalable strategies for client acquisition and retention.
• Collaborating with the Wellbeing Engagement team to improve communication with clients.
• Collaborating with indirect channel clients to maximize their success and satisfaction.

• Proven experience (4-5 years) in account management, client success, or similar B2B roles.
• Excellent interpersonal communication skills.
• Demonstrated ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Working knowledge of CRM tools and client communication platforms.
• Ability to work independently and as part of a team.
• Passion for client success and commitment to excellence.
• Fluent English (oral and written).

• Health, dental, and life insurance.
• Flexible work options (hybrid and remote).
• Home office stipend and monthly flexible work allowance.
• Flexible schedule.
• Access to onsite gyms, digital fitness programs, and online wellness resources.
• Paid time off.
• Paid parental leave.
• Career growth opportunities.
• Supportive and inclusive work environment.