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C6 Bank is seeking a Senior Process Analyst to support the management of high-income customer service operations. This role involves defining processes for service operators, training them on products, tools, and procedures, and monitoring service quality. They will also create insights and diagnostics of indicators to provide feedback to areas with improvement proposals in products, procedures or people.
- Define processes with partner areas for service operators.
- Map improvement needs in service tools and processes.
- Organize and prioritize requests for support squads.
- Construct materials for formalizing processes.
- Define and govern operator access.
- Monitor projects and actions to enhance customer and operator experience.
- Experience with process mapping and definition.
- Previous experience in project management and customer service processes.
- Lean Six Sigma certification is desirable.
- Education in Administration, Engineering, or related fields.
- Meal and food vouchers.
- Health and dental plan.
- Childcare assistance.
- Life insurance.
- WellHub.
- Psicologia Viva - Free online therapy.
- C6 Bank Carbon Credit Card.
- Carbon Spa.
- Lactation room.
- Extended maternity and paternity leave.
- Bicycle parking.
- Locker rooms.
- Recreation area.
C6 Bank
C6 Bank is a Brazilian digital bank catering to individuals, micro-entrepreneurs, and small to medium-sized enterprises nationwide. It offers a comprehensive suite of over 90 financial products and services accessible without physical branches. The bank emphasizes innovation and customer-centricity, supported by a team of over 3,000 professionals primarily located in São Paulo. C6 Bank focuses on providing accessible and tailored financial solutions.