IT Workplace Operations Lead

Job Description

Tide is seeking an IT Workplace Operations Lead to ensure a seamless, secure, and scalable IT experience across its global workforce. This role involves both technical execution and team leadership, guiding a high-performing team that supports employees across various locations. The IT Workplace Operations Lead will oversee day-to-day IT service delivery, infrastructure reliability, and user support, while also driving automation, process improvements, and cross-functional collaboration.

Responsibilities:

• Lead and manage IT operations for both in-office and remote teams.
• Provide strategic direction and hands-on support for IT service management processes.
• Lead, mentor, and develop a high-performing IT Operations team.
• Manage IT infrastructure and endpoint management systems.
• Oversee IT asset management.
• Ensure seamless employee experience by overseeing onboarding, offboarding, and device management workflows.
• Collaborate with cross-functional teams.
• Drive automation and process efficiency.
• Own reporting and performance tracking.
• Ensure compliance with company policies, security protocols, and industry best standards.

Requirements:

• Proven track record leading IT Operations across engineering, support, and site services.
• Strong experience in implementing ITIL-based processes.
• Skilled in balancing day-to-day operational demands with long-term strategic improvements.
• Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Github and Terraform.
• Experience in driving automation initiatives.
• Adept at building clear workflows, documentation, and accountability frameworks.
• Effective communicator with both technical teams and executive stakeholders.
• Passionate about enabling productivity, scalability, and a seamless end-user experience.

What Tide offers:

• Opportunity to lead IT operations for a rapidly growing company.
• Chance to drive automation and process efficiency.
• Collaborative and inclusive work environment.