Customer Support with French (Fraud Response)

Job Description

Tide is seeking a Customer Support Specialist with French language skills to join their Fraud Rapid Response team in Bulgaria. This role is crucial for ensuring the safety and compliance of businesses across France using Tide's platform. The successful candidate will be responsible for handling fraud reports, working with financial institutions to recover funds, and providing outstanding support to members.

The Customer Support Specialist will play a vital role in protecting member accounts, resolving issues proactively, and maintaining clear communication during compliance checks. They will also explore data, assist with reporting, and support new team members.

Responsibilities include:

• Attending calls on an emergency inbound phone line for fraud reports
• Working with other financial institutions to recover funds
• Helping members understand requirements and providing updates
• Exploring data and aiding with reporting
• Supporting new team members

Requirements:

• C1 level or above in spoken and written French
• B2 level in spoken and written English
• At least 2 years of customer service experience
• 1 year in international inbound phone support
• Experience with vulnerable customers or fraud cases (advantage)
• Strong organizational skills and proficiency in tools like Kustomer, GSuite, and Jira
• Comfort working during the weekends

Tide offers:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave