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Job Description
Diligent is seeking a Customer Success Manager I to oversee a portfolio of accounts and ensure an amazing customer experience. The Customer Success Manager I will be the key contact point for customer relationships on Diligent products. This role involves hands-on account management activities and collaboration with team members to coordinate successful customer onboarding, training, and ongoing customer relationships to ensure long-term satisfaction.
Role Involves:
- Renewing and growing customer accounts by anticipating needs and recommending additional products and services.
- Increasing overall client satisfaction with Diligent, measured through Net Promoter Score.
- Providing a seamless customer experience through all phases of the customer lifecycle.
- Collaborating internally to be the voice of the customer across other departments.
- Facilitating Diligent’s product and modules with senior stakeholders.
- Building and maintaining strong direct client relationships with key stakeholders.
- Seeking out client advocacy related initiatives.
Requirements:
- Up to 3 years of experience.
- Fluency in additional languages to English is desirable.
- Some experience in enterprise-level account management (preferably in SaaS) is desirable.
- Some experience in sales CRM applications such as Salesforce.
- Excellent communication and presentation skills.
- Strong problem-solving ability.
- High level of resilience and a positive attitude.
- Passionate about technology with a solution-centric mindset.
What Diligent Offers:
- A flexible work environment.
- Global days of service.
- Comprehensive health benefits.
- Generous time off policy and wellness programs.
- Hybrid work model.
