Customer Success GTM Readiness Lead

Job Description

Diligent is seeking a Global Customer Success GTM Readiness Lead to enhance alignment between Customer Success, Enablement, and key business stakeholders. This role is crucial for equipping Customer Success teams with the necessary tools, content, and strategic programs to deliver exceptional customer experiences, improve retention, and maximize expansion opportunities. The individual will collaborate closely with Customer Success leadership, strategy teams, and GTM stakeholders across four internal business units to ensure the Customer Success organization is well-prepared.Role Involves:

• Developing and executing a Customer Success GTM readiness strategy.
• Designing and managing CS enablement programs and initiatives.
• Building strong partnerships with CS leadership and GTM teams.
• Tracking key success metrics for CS enablement programs.

Requirements:

• Proven experience in Customer Success, Enablement, or GTM strategy within a SaaS or technology company.
• Strong strategic thinking and relationship-building skills.
• Project management expertise and experience in content development.
• Proficiency in data analysis and reporting.

What Diligent Offers:

• Flexible work environment.
• Comprehensive health benefits.
• Generous time off policy and wellness programs.
• Opportunities for creativity and innovation.