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Job Description
Intercom is seeking a Senior Engineering Manager to lead the Data Foundations and Interop team. This role is based in Dublin and reports to the VP of Engineering. The Senior Engineering Manager will be responsible for the performance, development, and outcomes of a high-impact team. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
What this role involves:
- Owning the strategy and execution of Intercom’s core data foundations and public APIs.
- Leading a team of 9+ engineers to ship high-quality work.
- Collaborating with GTM partners to align platform investments.
- Championing technical excellence and improving system design.
- Driving planning, prioritization, and delivery of high-impact initiatives.
- Coaching and developing engineers and team leads.
- Helping shape Intercom’s broader engineering leadership culture.
Requirements:
- A track record of leading high-performing engineering teams.
- Deep experience with modern APIs, data architecture, and platform design at a SaaS company.
- The ability to set strategy, influence roadmaps, and make smart tradeoffs.
- Comfort getting into technical detail and making architecture and system design decisions.
- Experience navigating complex orgs.
- Strong people leadership skills.
- A persistent bias for execution.
- A growth mindset and ability to adapt.
What Intercom offers:
- Competitive salary and equity.
- Lunch every weekday, plus snacks and a fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme & match up to 4%.
- Life assurance, health and dental insurance.
- Flexible paid time off policy.
- Paid maternity and paternity leave.
- Cycle-to-Work Scheme.
