Deal Desk Senior Analyst

Job Description

Twilio is seeking a Senior Analyst for the LATAM Deal Desk Team. This role supports Twilio's LATAM Go-To-Market motion, focusing on non-standard commercial agreements and Order Forms (OF). The Senior Analyst will help shape the LATAM selling motion, structuring deals that benefit both customers and Twilio.

The role involves collaborating with various teams, including Product Management, Commercial Legal, Billing Operations, Order Management, and Finance. The Senior Analyst will provide expertise on financial modeling, contract management, and Twilio's terms of service.

Responsibilities include:

• Collaborating with team members and other departments.
• Performing financial modeling for deal structuring.
• Acting as a trusted advisor on contracts and terms.
• Enforcing the corporate approval framework.
• Managing escalations for policy exceptions.
• Providing end-to-end quote to signature support.
• Driving automation and process improvements.

Requirements include:

• A Bachelor’s or Associate’s Degree plus minimum 3 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 5 years relevant experience is required.
• Demonstrated ability to manage custom contract requests.
• Exceptional customer service skills.
• Strong organizational skills and ability to work in a fast-paced environment.
• Excellent verbal and writing skills.
• English language proficiency with advanced communication skills in Portuguese and Spanish
• High integrity character that aligns with the Twilio Magic

Twilio offers:

• Competitive pay
• Generous time off
• Healthcare
• A retirement savings program