Renewal Manager

Job Description

PagerDuty is seeking a Renewal Manager to join their customer-focused team in Santiago. The Renewal Manager will manage subscription renewals for an assigned customer portfolio, ensuring high retention rates and maximizing contract value. The role involves collaborating with internal teams to drive customer adoption and mitigate churn risks.Responsibilities:

• Own the subscription renewal process for assigned customers.
• Partner with Customer Success Managers to execute success strategies.
• Develop and execute negotiation strategies to maximize contract value.
• Collaborate across multiple teams to ensure smooth renewal execution.
• Maintain accurate customer and renewal data in Salesforce.

Requirements:

• 2+ years of experience in renewals, account management, or a similar role.
• Strong interpersonal and communication skills.
• Self-motivated and proactive.
• Experience managing customer relationships.
• Ability to identify risks and work collaboratively on mitigation strategies.

PagerDuty offers:

• Flexible work arrangements.
• Company equity.
• Generous paid vacation time.
• Paid parental leave.
• Paid volunteer time off.
• Mental wellness programs.