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Job Description
Metropolis is seeking an Operations Manager to support operations in Arlington, Virginia. This role involves direct supervision of employees and responsibility for the operations of one or more locations. The Operations Manager ensures team member performance, customer service, financials, maintenance, and safety meet Premier standards.
Responsibilities:
- Manage a team of hourly employees.
- Schedule shifts and verify time and attendance tracking.
- Plan, organize, and manage the work of hourly team members.
- Interview, hire, and develop team members.
- Ensure team members complete all necessary training.
- Create, implement, and manage forecasting, planning, and budgeting process.
- Control spending and keep expenses within approved budget.
- Maintain maintenance control documents while meeting maintenance goals.
- Promote safe work practices.
- Work closely with the client to define performance measurements and execution.
- Ensure all client operational documentation is complete.
- Ensure Premier’s standards of Customer Service are met.
- Communicate with customers and staff for general inquiries.
- Implement company initiatives and processes.
- Conduct performance evaluations.
- Perform specific operational responsibilities as required.
Qualifications:
- High School Diploma or GED required; some college preferred.
- Prior business experience preferred.
- Scheduling and payroll knowledge a plus.
- Ability to plan and manage time for multiple tasks.
- Strong interpersonal skills.
- Able to detect safety concerns and adjust accordingly.
- Must be able to communicate effectively in both written and verbal form.
- Must maintain confidentiality of all work-related information.
- Ability to work in a diverse environment.
- Good work habits and willingness to work extended hours if requested.
