Team Lead, VIP Customer Service (Mandarin & English Support)

Job Description

OKX is seeking a Team Lead for VIP Customer Service in Kuala Lumpur, Malaysia. The Team Lead will be responsible for the daily management and supervision of the VIP team, tracking data indicators, and building the brand image of VIP managers. They will execute team goals, plan policies, and optimize processes to ensure efficient operations. The ideal candidate will be familiar with competitive products and continuously promote product optimization to enhance the VIP user experience.

• Managing and supervising the VIP team
• Tracking and completing data indicators
• Building the brand image of VIP managers
• Executing team goals and policies
• Optimizing processes and systems
• Promoting product optimization
• Enhancing team member abilities through training
• Coordinating departmental cooperation
• Handling exceptional situations

Requirements:

• Bachelor's degree or above
• Strong sense of responsibility and execution ability
• Proactive work attitude
• Good communication and coordination skills
• Stress tolerance
• 2+ years of customer service team management experience (10+ members)
• Good sensitivity and foresight
• Excellent spoken and written English and Chinese
• Willingness to work in Tun Razak Exchange

OKX offers:

• Competitive remuneration package (Base salary, KPI allowance, Shift allowance)
• Meal allowance up to RM 500/month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment