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Job Description
Recorded Future is seeking a Senior Customer Success Manager to join their team in Munich, Germany. With a global presence and a large client base, Recorded Future is a leading intelligence company. The Senior Customer Success Manager will be responsible for maintaining a client portfolio and ensuring users derive maximum value from the company's products and services. They will drive product adoption, facilitate account growth and retention, and foster long-term client relationships.
What this role involves:
- Acting as the primary point of contact for customer security teams.
- Driving product adoption across a diverse portfolio of enterprise clients.
- Executing client engagement strategy by delivering comprehensive Success Plans.
- Managing inquiries about the Intelligence Cloud, API/Integrations, and other services.
- Identifying, assessing, and escalating account risk factors.
- Collaborating with various teams to construct and scale solutions.
- Staying current on cybersecurity events and building familiarity with customer security functions.
- Capturing and sharing customer experiences internally.
- Ensuring high rates of customer adoption, growth, and retention.
Requirements:
- Demonstrated experience in Customer Success and enablement principles.
- Strong understanding of Cyber/Information Security fundamentals.
- Familiarity with Project Management processes, strategies, and methods.
- Passion for making customers happy and successful.
- Positive, collaborative, and energetic attitude.
- Experience designing and executing communications and customer success programs.
- Superb communication skills.
- Bachelor’s degree and 5+ years of relevant Customer Success and SaaS work experience
- Fluency in German and English
What this role offers:
- Opportunity to work for a leading intelligence company.
- Chance to deliver innovative cyber threat intelligence solutions.
- Exposure to a fast-paced and high-growth team.
Recorded Future
Recorded Future is a large intelligence company, serving over 1,900 clients globally. With a team of 1,000 intelligence professionals, the company focuses on providing advanced intelligence solutions. Recorded Future values high standards, inclusion, and ethical conduct, fostering a diverse and inclusive work environment with employees representing over 40 nationalities. The company empowers clients with actionable intelligence to disrupt adversaries, earning high user ratings and serving a significant portion of Fortune 100 companies.
All Jobs at Recorded Future (76)