Head of Customer Success (f/m/x)

Job Description

SPARETECH is seeking a Head of Customer Success to lead and inspire their Customer Success team. This role involves driving strategy, shaping processes, selecting and optimizing tools, and delivering impactful training and development. The Head of Customer Success will own headcount planning and support team member growth. The role reports directly to the Founder & CCO and involves collaboration with Product, Sales, and BizDev.

Responsibilities include:

• Improving Customer Onboarding & Activation by reducing Time to Go-Live (TTGL).
• Driving Engagement & Adoption Process to increase customer value adoption (Time to First Value, TTFV).
• Securing Renewals & Retention by avoiding downsells and churn.
• Mastering Expansion Development and supporting Revenue Growth.
• Improving foundational processes and preparing Post-Sales Customer Journey and GTM motion for scale.

The ideal candidate should have:

• 10+ years of experience in Customer Success.
• Experience with org design, Customer Success coverage models, and customer segmentation at early-stage companies.
• Knowledge of reducing time-to-value, driving business expansion, and operating at high net retention rates.
• Understanding of the manufacturing industry.
• Ability to build trust with key decision-makers.
• Fluency in both German and English.

SPARETECH offers:

• An authentic, supportive, and inspiring culture.
• A flat hierarchy with direct collaboration.
• A remote-yes company policy.
• A permanent employment contract with 30 days of vacation.
• An annual training budget of 1000,00 EURO.
• Subsidized job bike and Wellpass gym membership in Germany.
• Corporate Benefits including discounts.