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Job Description
Forter is seeking an Account Manager to guide customers in maximizing the value of Forter's solutions. This role is pivotal in driving revenue retention and growth through lasting client relationships. The Account Manager will address complex business challenges, expand partnerships, and develop business, technical, and relationship skills. This position is based in New York City.
Responsibilities:
- Serve as the main point of contact for 45-50 customers.
- Manage relationships throughout the customer lifecycle.
- Own quarterly renewals forecasting.
- Identify and track upsell opportunities in Salesforce.
- Lead QBRs, providing performance insights.
- Support customers in using Forter’s products effectively.
Requirements:
- 2 years of relevant Account Management/Customer Success/Sales experience.
- Experience managing a book of business containing approximately 50 customers.
- Track record of growing revenue by renewing contracts and expanding accounts through upsells.
- Capability to learn technical topics and be a technical operator.
- Excellent communication skills both internally and externally.
- Proven ability to develop relationships with customer executives.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
Forter offers:
- Competitive salary
- RSUs
- Matching 401K Plan
- Comprehensive and generous health insurance
- Home office allowance
- Generous PTO policy
- Half day Fridays
