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Job Description
Forter is seeking an Account Manager to guide customers in unlocking the company's full value. Unlike other companies, Forter empowers its AM’s to drive both revenue retention and growth. This role involves forging lasting relationships with client executives, addressing complex business challenges, and expanding partnerships. The position is based in Denver.
What this role involves:
- Serving as the main point of contact for 45-50 customers.
- Managing relationships throughout the customer lifecycle, including renewals and expansions.
- Owning quarterly renewals forecasting.
- Identifying and tracking upsell opportunities in Salesforce.
- Leading QBRs, providing performance insights on fraud trends and industry updates.
- Supporting customers in using Forter’s products effectively through training and platform enablement.
Requirements:
- 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers.
- Startup experience is a plus.
- Track record of growing revenue by renewing contracts and expanding accounts through upsells.
- Experience with an upsell or revenue quota preferred.
- Capability to learn technical topics and be a technical operator.
- Excellent communication skills both internally and externally.
- Proven ability to develop relationships with customer executives.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
Forter offers:
- Competitive salary
- RSUs
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
