Catalogue Data Manager

Job Description

Takealot.com is seeking a Catalogue Data Manager to join their Merchandising, Promotions & Catalogue team in Cape Town. The ideal candidate will be responsible for managing data quality, product queries, and catalogue feeds teams. This role involves ensuring continuous improvement in catalogue quality, category tree accuracy, and attribute management.

The Catalogue Data Manager will conduct root cause analysis, manage product/catalogue-related customer queries, and report on key metrics. They will proactively identify and manage potential process gaps, design new processes, and work closely with the Catalogue engineering team to build a roadmap of core features.

This role requires consulting with various business stakeholders to align around business requirements and objectives related to catalogue quality through benchmarking and competitor research.

Responsibilities:

• Management of the Data Quality, Product Queries and Catalogue Feeds teams
• Ensure continuous improvement in catalogue quality, category tree accuracy and attribute management
• Root cause analysis and managing of Product/Catalogue related Customer Queries, NWIO escalations and other customer & internal feedback.
• Reporting on key metrics
• Proactively identify and manage potential process gaps/escalations within the current quality & queries catalogue processes.
• Responsible for new process mapping or design and any changes to the relevant catalogue systems, process and procedures.
• Work closely with Catalogue engineering team to build an agreed roadmap of core features and short term hot desk items
• Consult with various business stakeholders to align around business requirements and objectives relating to catalogue quality through benchmarking and competitor research.

Requirements:

• Bachelor’s degree or similar related to data, management or 5-10 years relevant working experience
• 3 Years+ managerial experience
• Solutions-oriented, can-do attitude, self-motivated
• Strong analytical and critical thinking, using data to inform decisions
• Strong team management, structured thinking & prioritization skills
• Attention to detail and high standards of quality
• Strong communication skills, both written and spoken
• Excellent team player

Takealot.com offers:

• Market related Total Remuneration Package
• Great work environment
• Opportunity to build something great