Production Support Engineer

Job Description

Bottomline is seeking a Production Support Engineer to join their Digital Banking and Business Solutions division. This role involves providing support and ensuring customer satisfaction for top-tier banks and financial institutions using Bottomline's web-based software. The ideal candidate will be an expert at troubleshooting complex customer production problems and driving them to resolution.Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually.Role Involves:

• Performing in production support, troubleshooting, and maintenance.
• Working with Development and Implementation engineering teams on incidents and defects.
• Serving as a resource for operational processes and technology.
• Managing queries in accordance with a structured case management discipline.
• Developing and maintaining SQL for troubleshooting and monitoring.
• Performing log analysis to assist with the location of root cause.
• Participating in an on-call rotation schedule for out-of-hours support.
• Providing occasional “after-hours” high-severity issue support.

Requirements:

• Bachelor’s degree, preferably in Computer Science, and 2-3 years of experience in a Production Support role.
• Demonstrated working knowledge of Java Based Web Applications.
• Previous experience in a customer-facing role with excellent communication skills.
• Outstanding analytical and triage skills for reviewing application logs.
• Ability to prioritize effectively and handle shifting priorities.
• Good understanding of Networking principles, Databases, and SQL query language.
• Unix/Linux bash command skills.

Role Offers:

• Opportunity to work with top-tier banks and financial institutions.
• A chance to innovate, win, and grow with Bottomline.
• A supportive and inclusive work environment.