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Job Description
Xometry is seeking a Case Manager to join their dynamic team. The Case Manager will play a crucial role in solving supply chain problems for customized parts, ensuring on-time delivery, quality, and customer satisfaction. This role involves tracking customer orders, providing excellent customer service, and applying technical knowledge to resolve issues. The Case Manager will also manage customer complaints, report on order status, and participate in process improvement initiatives.
Role Involves:
- Improving on-time delivery and quality.
- Tracking customer orders and partner jobs.
- Providing customer service and order updates.
- Applying technical knowledge to manufacturing design.
- Managing supplier oversight and corrective actions.
- Assessing the impact of part rejections.
- Reporting on order status and risks.
Requirements:
- Prior project management, supply chain, and customer service experience.
- A minimum of 3 years of related experience in manufacturing or operations.
- A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
- Working knowledge of manufacturing processes and engineering drawing requirements.
- Strong organizational and communication skills.
Xometry offers:
- A dynamic and fast-paced work environment.
- Opportunity to solve supply chain challenges.
- A chance to work with a team of technical professionals.
- Remote work opportunity.
Xometry Europe
Xometry Europe, a subsidiary of Xometry (NASDAQ: XMTR), connects businesses with manufacturers through its digital marketplace. It provides resources for manufacturers to grow their business and enables buyers to access global manufacturing capacity. The company focuses on leveraging data-driven insights to optimize its services and enhance its platform. Xometry utilizes advanced technologies, including AI, to drive efficiency and innovation in the manufacturing sector.
All Jobs at Xometry Europe (60)