Digital Customer Success

Job Description

InvGate is seeking a Digital Customer Success Representative to lead tech-enabled programs that drive product adoption, retention, and revenue growth. This role focuses on the low-touch customer segment, leveraging automation and data to provide proactive and efficient experiences.

• Designing and executing digital CS programs across the customer lifecycle.
• Owning the strategy and performance of the low-touch segment.
• Analyzing the customer lifecycle and implementing digital strategies.
• Managing customer communication across digital channels.
• Creating and managing automated customer journeys.
• Developing and monitoring customer health metrics and lifecycle KPIs.
• Collaborating on building digital success playbooks.
• Partnering with Product and Marketing to improve self-service resources.
• Contributing to Customer Success team OKRs.

Requirements:

• 1–2 years in Customer Success, Lifecycle Marketing, Growth, or similar roles in a SaaS environment.
• Experience managing scaled or low-touch customer segments.
• Strong command of digital engagement tools (HubSpot, Intercom, Gainsight PX, Pendo, etc.).
• Data-driven and able to extract insights from usage data and health metrics.
• Exceptional communication skills and project management ability.
• Strong customer empathy and ability to collaborate cross-functionally.
• Fluent in English and Spanish (written and verbal).

InvGate offers:

• Opportunities for professional development.
• Fully covered English classes.
• Technical training.
• Top-tier health insurance.
• A fixed amount for purchases in the food sector.
• Reimbursement for remote work.
• Extended vacation and paternity leave.

The position is hybrid, requiring office attendance at least twice a week, and is located in Belgrano, CABA.