Borrowing Ops, Back Office

Job Description

Monzo is seeking a Borrowing Ops Back Office Advisor to join their Financial Health team. This role is crucial for supporting customers who are facing financial difficulties by communicating with third-party debt organizations and setting up appropriate solutions on their accounts. The advisor will need to have a strong understanding of financial difficulties, collection processes, and regulatory requirements within the debt industry.

The Borrowing Ops Back Office Advisor at Monzo will play a key role in:

• Communicating with third-party debt organizations.
• Setting up required debt solutions on customer accounts.
• Providing general customer service via chat and/or phone.
• Engaging with other domains in the business to share knowledge.
• Ensuring regulatory obligations are met.

Monzo requires candidates to have:

• Previous experience in the Collections industry or a Back Office role working with third parties.
• A working understanding of UK laws and regulations around credit.
• Experience in providing customers in financial difficulty with the best outcome.
• Strong communication skills, both written and verbal.

Monzo offers:

• A salary of £24,750 - £27,250 plus benefits.
• £1,000 learning budget each year.
• Fully remote work in the UK with opportunities to visit the Cardiff or London office.