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Job Description
Cleo is seeking a Content Designer to join their Builder teams. Cleo is at the cutting edge of AI design, creating brand new technologies to capitalise on the remarkable recent advancements in this space. The Content Designer will be responsible for solving design challenges through words, concepts, systems, and terminology. This often means creating new chat experiences, helping train large language models on Cleo’s uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AIs in the world, with the unique personality to match.
What this role involves:
- Collaborating with product designers, researchers, analysts, and developers to create products that improve how people manage their money.
- Designing content for new conversational flows—whether that’s jokes for modes like roast and hype or creating financial insights to help people budget better or spend more wisely.
- Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice.
- Analysing user asks to improve Cleo’s understanding of their questions and needs.
- Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them.
Requirements:
- A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
- A passionate writer, with an interest in writing for user-centred products
- A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
- A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
- An ability to adapt to different writing styles, voices and mediums
- Strong proofreading and editing skills
- Content Expertise: You’re a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences.
- Tone and Voice: You know the Cleo tone of voice so well, it’s second nature. You understand the nuances of US audiences and can adapt language to resonate effectively.
- Technical Know-How: You’re confident using design language and terminology
- Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleo’s broader strategic goals.
- Data-Driven: You use evidence, data, and research to inform your writing decisions.
What Cleo offers:
- A competitive compensation package with regular reviews.
- Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
- A clear progression plan.
- Flexibility: We treat you as humans first, employees second.
- Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work.
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 6% employer-matched pension in the UK
- Company-wide performance reviews every 8 months
- Generous pay increases for high-performers and high-growth team members
- Equity top-ups for team members getting promoted
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
