Assigned Support Engineer / Senior Support Engineer (AMER)

Job Description

GitLab is seeking an Assigned Support Engineer to join their Engineering department. In this role, the engineer will interact with customers, troubleshoot performance problems, collaborate with the Product team, and contribute to the codebase. The ideal candidate will improve documentation and build efficient support processes.

What this role involves:

• Supporting Self-managed and GitLab.com customers.
• Understanding customer environments and challenges.
• Advocating for customers and providing tailored solutions.
• Collaborating with various teams to build new features and fix bugs.
• Creating and updating documentation.
• Participating in on-call rotations.
• Participating in hiring processes.

Requirements:

• Experience managing customer-facing cases.
• Experience with GitLab and CI/CD.
• Linux systems administration knowledge.
• Ability to use scripting languages and MVC frameworks.
• Expertise in writing support content.
• Ability to communicate complex technical topics.
• Familiarity with DevOps methodologies and technologies.

What GitLab offers:

• All remote, asynchronous work environment
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support