Technical Support Specialist

Fountain is seeking a Technical Support Specialist to join their team. This role involves maintaining relationships with major brands, supporting various features and integrations, resolving issues, and acting as the customer's voice within the company. The ideal candidate will be passionate about problem-solving, building relationships, and possess a can-do attitude.

What this role involves:

• Responding to customer inquiries in a timely and professional manner.
• Diagnosing and troubleshooting software issues.
• Collaborating with engineering, support engineering, and product teams.
• Creating RCA documentation.
• Maintaining technical documentation.
• Assisting in onboarding new team members.
• Gathering customer feedback.
• Participating in team meetings.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 2+ years of experience in a technical support role at a software company.
• Strong troubleshooting skills.
• Familiarity with software development processes and technologies (APIs, databases, SQL).
• Excellent communication skills.
• Customer-oriented mindset.
• Experience with ticketing systems and support tools.

What Fountain offers:

• Flexible vacation policy
• Paid holidays
• Monthly lunch stipends
• Annual allowances for ongoing education
• Home office, cell phone, and wellness reimbursements