Account Management Team Lead

Job Description

VGW, an interactive entertainment company, is seeking an Account Management Team Lead in Toronto. The successful candidate will mentor and guide a team of Account Managers, developing them into strategic customer development experts. They will foster strong relationships and support initiatives to improve the Account Management department.

Role Involves:

• Utilizing KPIs to manage and track portfolio performance.
• Developing strategies to increase customer retention.
• Supporting the team in making strategic decisions to retain high-value customers.
• Driving a positive culture within the department.
• Monitoring KPIs and providing skills enhancement sessions.
• Facilitating discussions and offering guidance to the team.

Requirements:

• Minimum 5 years of experience in B2C relationship management.
• 3-5 years of experience in people/team management.
• Demonstrated effectiveness in relationship building.
• Proficiency in using software and technology platforms, including CRM.
• Client-focused approach with high emotional intelligence.

VGW Offers:

• A diverse and inclusive work environment.
• Opportunities for learning and career advancement.
• Competitive compensation, perks, and benefits.
• Flexibility to balance personal life and career.